Terms of Service

Effective Date: January 1, 2025
Last Updated: April 12, 2026

These Terms of Service (“Terms”) govern your use of the website www.callcube.com and the services provided by CallCube (“we,” “us,” or “our”), including but not limited to Voice AI, VoIP, SMS, IT infrastructure, and related communication services.

By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Services

CallCube provides AI-powered communication solutions, business VoIP, and IT infrastructure services. The specific features, availability, and pricing of services are described on our website and in individual service agreements.

2. Account Registration

You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your account credentials
You are responsible for all activities that occur under your account
You must notify us immediately of any unauthorized use of your account

3. Acceptable Use

You agree not to use our services to:

Violate any applicable laws or regulations
Transmit any unlawful, harassing, defamatory, or fraudulent content
Interfere with or disrupt our services or networks
Attempt to gain unauthorized access to our systems
Use our services for unsolicited bulk communications (spam)
Violate the Telephone Consumer Protection Act (TCPA) or similar regulations
Use AI services to generate misleading or deceptive content

4. Voice AI and Call Recording

AI-powered call handling is provided as part of our Voice AI service
Call recording features are subject to applicable federal and state laws
You are responsible for ensuring compliance with call recording consent laws in your jurisdiction
CallCube provides tools for automated consent disclosure but does not provide legal advice on compliance
AI-generated responses are based on the data you provide and may not always be accurate

5. Payment and Billing

Fees for services are as described in your service agreement or on our website
Payments are due according to the billing cycle specified in your plan
We reserve the right to modify pricing with 30 days advance notice
Failure to pay may result in suspension or termination of services
Refunds are handled on a case-by-case basis as described in your service agreement

6. Service Level and Uptime

We strive to maintain high availability of our services. Specific uptime guarantees, if applicable, are described in individual Service Level Agreements (SLAs). Scheduled maintenance will be communicated in advance when possible.

7. Intellectual Property

All content, software, and materials on our website are owned by or licensed to CallCube
You may not copy, modify, distribute, or create derivative works without our written permission
You retain ownership of content you upload to our platform (documents, audio, data)
You grant us a limited license to process your content for the purpose of providing our services

8. Third-Party Services

Our services integrate with third-party providers including cloud infrastructure, AI models, and communication networks. Your use of these integrated services is also subject to their respective terms and policies. We are not responsible for the availability or performance of third-party services beyond our reasonable control.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLCUBE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless CallCube, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

11. Termination

Either party may terminate services with 30 days written notice
We may suspend or terminate your account immediately for violation of these Terms
Upon termination, your right to use our services ceases
Data retention after termination is subject to our Privacy Policy and applicable laws

12. Dispute Resolution

These Terms are governed by the laws of the State of New York, United States. Any disputes arising from these Terms shall be resolved through binding arbitration in New York, NY, in accordance with the rules of the American Arbitration Association, unless both parties agree to resolve the matter in court.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or through our website. Your continued use of our services after changes constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact

For questions about these Terms, please contact us:

Email: [email protected]
Website: callcube.com/contact

CallCube is a subsidiary of VoiceAsia Group.